What Happens When a Subscription Is Cancelled

Cancelling Your Base Plan

When you cancel your base plan, you retain full access until the end of your current paid billing period. After that, your account enters read-only mode for the 6-month data retention window.

Cancelling the base plan also disables Agri features if you have the Agri Add-On.

Cancelling the Agri Add-On

You can cancel the Agri Add-On without cancelling your base plan. Agri features are disabled at the end of the Agri billing period. Farm and seasonal worker data is retained for 6 months in read-only mode. Your domestic and business workers are not affected.

Access Rules After Cancellation

During the remaining paid period: full access to all features.

After the paid period ends: read-only mode for 6 months (view and export only).

After 6 months: data is anonymised per POPIA.

Reactivation

You can reactivate your subscription at any time during the retention window. All your data will be restored to full access immediately upon payment.